Privacy Policy

# Privacy Policy for USMEX TRANSPORT

**Last updated:** [DAY/MONTH/YEAR]

USMEX TRANSPORT ("USMEX TRANSPORT," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information from people who visit our website, request taxi or limousine services, communicate with us, or use our transportation services in the United States.

## 1. Data Controller and Contact Information

**Business name:** USMEX TRANSPORT
**Legal entity:** [LEGAL BUSINESS NAME, IF DIFFERENT]
**Business address:** [BUSINESS ADDRESS]
**Privacy email:** [PRIVACY EMAIL ADDRESS]
**Phone:** [PHONE NUMBER]

If you have questions about this policy or how we use your personal information, contact us using the information above.

## 2. Information We Collect

We may collect the following categories of information:

### a. Contact information

- First and last name.
- Email address.
- Phone number.
- Communication preferences.

### b. Service-related information

To coordinate and provide taxi or limousine services, we may collect:

- Pickup location and destination.
- Date and time of service.
- Number of passengers and special requirements communicated by the customer.
- Trip-related instructions.
- Booking history and communications with us.

Although the initial information provided for this policy mentions shipping addresses, in the context of our transportation services these may refer to pickup, destination, or billing addresses.

### c. Payment and billing information

When you make a payment, we may collect billing information such as your name, billing address, transaction amount, and transaction details. Complete payment card information may be processed directly by our payment provider and may not be stored by USMEX TRANSPORT.

**Payment provider or providers:** [PROVIDER NAME]

### d. Technical and browsing information

When you visit our website, we may automatically collect:

- IP address.
- Device type, browser, and operating system.
- Pages visited and actions taken.
- Date, time, and duration of the visit.
- Website or source that referred you to us.
- Cookie data, pixels, and similar technologies.

### e. Information you voluntarily provide

We may also collect information you submit through forms, email, telephone calls, text messages, social media, or any other communication channel.

We do not intentionally request medical information, biometric data, Social Security numbers, or other highly sensitive information to book a service. Please do not send this type of information unless it is strictly necessary and we specifically request it.

## 3. How We Use Information

We use personal information for the following purposes:

- To receive, confirm, manage, and provide taxi and limousine services.
- To coordinate pickup locations, destinations, schedules, and booking changes.
- To communicate with you about your booking or answer your questions.
- To process payments, billing, refunds, and receipts.
- To verify, prevent, and detect fraud, abuse, or illegal activity.
- To maintain the safety of our passengers, drivers, systems, and operations.
- To improve our website, services, and customer experience.
- To measure website usage through analytics.
- To send promotional communications where permitted by law and where applicable, with an option to unsubscribe.
- To comply with legal, regulatory, tax, accounting, or safety obligations.
- To protect our rights and resolve disputes.

## 4. Legal Bases for Using Information

Depending on the context and applicable law, we use your information because:

- It is necessary to provide the service you requested.
- It is necessary to process a payment or perform a contract.
- We have a legitimate interest, such as protecting safety, preventing fraud, or improving our service.
- You have provided consent, for example, for certain cookies or marketing communications.
- We must comply with a legal obligation.

When we process information based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

## 5. Cookies and Similar Technologies

We may use cookies and similar technologies to make the website function, remember preferences, understand how it is used, and measure performance.

Cookies may include:

- Necessary cookies: enable essential website functions.
- Functional cookies: remember preferences and settings.
- Analytics cookies: help us understand website use and performance.
- Advertising or measurement cookies: may be used to measure campaigns or provide more relevant communications, if implemented.

You can control or delete cookies through your browser settings. If you block certain cookies, some website features may not work properly.

**Analytics or advertising tools used:** [LIST TOOLS, SUCH AS GOOGLE ANALYTICS, META PIXEL, OR OTHERS, OR WRITE “NONE”]

## 6. When We Share Information

We do not sell personal information for money. We may share limited information with:

- Payment and billing providers.
- Web hosting, technology, booking, email, analytics, and customer-service providers.
- Drivers, employees, or contractors who need the information to provide the requested service.
- Professional advisers such as accountants, attorneys, insurers, or auditors when necessary.
- Government authorities, courts, or law enforcement when required or permitted by law.
- Buyers, successors, or advisers in connection with a merger, sale, reorganization, or transfer of assets, subject to applicable legal obligations.
- Other parties when necessary to protect the safety, rights, property, or integrity of USMEX TRANSPORT, our customers, or the public.

We require our service providers to use information only to provide the contracted services and to apply reasonable security measures.

## 7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal, tax, and accounting obligations.

Specific retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements. When information is no longer necessary, we will delete it, anonymize it, or retain it only when permitted or required by law.

## 8. Information Security

We apply reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no transmission or storage system can guarantee absolute security. Therefore, we cannot guarantee that information will be protected against every possible risk.

## 9. Processing in the United States

USMEX TRANSPORT operates in the United States. Personal information may be stored or processed in the United States and other locations where our service providers operate. Where applicable, we will apply measures required by law for these transfers.

## 10. Your Choices and Privacy Rights

Depending on the state where you live and applicable law, you may have the right to:

- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request a copy or portability of your information.
- Object to certain uses or request limits on processing.
- Withdraw consent when processing is based on consent.
- Opt out of promotional communications.
- Appeal a decision regarding a privacy request where permitted by law.
- Not receive discriminatory treatment for exercising your rights.

To unsubscribe from promotional communications, use the unsubscribe link included in the message or contact us. Even if you opt out of promotional communications, we may still send messages related to bookings, payments, safety, or transactions.

To submit a request, email us at [PRIVACY EMAIL ADDRESS] with the subject line “Privacy Request.” We may ask for reasonable information to verify your identity and protect information against fraudulent requests. We will respond within the period required by applicable law.

If we deny a request, we will explain the reason when required by law and tell you how to appeal, where applicable.

## 11. Notice for California and Other State Residents

Some U.S. state privacy laws, including those in California and other states, may provide additional rights to their residents. Whether those rights apply depends on factors such as your state of residence, the type of information involved, and whether the business meets applicable legal thresholds.

USMEX TRANSPORT will not sell or share personal information for cross-context behavioral advertising without providing the options required by applicable law. If we later use technologies considered a “sale” or “sharing” of personal information under a state privacy law, we will update this policy and provide the applicable opt-out mechanisms.

**Authorized agent for California requests, if applicable:** [NAME OR “NOT APPLICABLE”]

## 12. Children’s Information

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, contact us so we can review and delete it when appropriate.

If applicable law establishes a different age or additional requirements for children, we will follow those requirements.

## 13. Third-Party Links

Our website may include links to or integrations with third parties. We are not responsible for the privacy, security, or content practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

## 14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal requirements. We will post the updated version on this website and include the date of the latest update. When required by law, we will provide notice of changes through additional means.

## 15. Contact Us

For questions, requests, or complaints related to this Privacy Policy, contact:

**USMEX TRANSPORT**
**Email:** [PRIVACY EMAIL ADDRESS]
**Phone:** [PHONE NUMBER]
**Address:** [BUSINESS ADDRESS]

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## Information to Complete Before Publishing

1. Legal business name and state of formation.
2. Business address and privacy email address.
3. Payment provider.
4. Analytics, advertising, booking, mapping, messaging, and email tools used by the website.
5. Whether you send promotional messages and how customers can unsubscribe.
6. Retention periods for bookings, payments, and tax records.
7. States where you provide services and whether you serve customers outside the United States.
8. Whether you use vehicle cameras, call recording, vehicle GPS, or location services during trips.
9. Whether the business meets any threshold that triggers specific state obligations, such as California privacy laws.

**Important:** This document is an informational starting point and does not constitute legal advice. Before publishing it, consult a qualified privacy and transportation attorney who can adapt it to your business structure, the states where you operate, and the actual tools used by your website.